July 22, 2020 Updated COVID-19 Policy

Michigan Executive Order 2020-147 is being followed

Please note: wellness exams & vaccination appointments are being scheduled approximately 6-8 weeks in advance. This is due to the on-going pandemic, additional protocols we must follow and the increase in emergency cases we are currently seeing.

As we continue to try to follow state, federal, CDC, state and national veterinary Covid guidelines, please read the following to see how our hospital is adjusting our practices to meet current Covid guidelines. Please know we are following these guidelines to keep our team, our clients and our patients as safe as possible during these trying times. Please let us know if you have any questions or concerns.

Our doors remain locked, please call (989) 345-5363 at your arrival.

Medication/food or supply pickups: We will continue to ask that you call for refills on medication, food or supplies. We will get these items ready for you before you arrive. When you arrive at our hospital to pick them up please give us a call from your cell phone and we will take credit card payment over the phone or if paying by carecredit this can be paid directly from our website. We will then place the items outside our exit door when you let us know you have arrived at the office.

• If you are arriving for any reason please call the office when you arrive, our doors will continue to be locked at this time.
• If you are arriving for an appointment we will prepare an exam room for you when you call, we will then have a team member direct you to come in and have you come directly from the parking lot to an exam room. **Please know we will ask the make and color or your vehicle to assist in directing you in the office.
• One adult per appointment will be allowed in the office with their pet(s). We ask that no children accompany parents inside our office at this time. We also ask that no additional pets be brought in the office at this time.
• Everyone in our building will be required to wear a mask or other facial covering during their entire time in the office.
• Clients will have hand sanitizer put in their hands prior to entry in the hospital.
• If you would like us to take your pet from our entryway and wait in your vehicle during the appointment, just let us know and we will continue to handle appointments this way as well.
• When your appointment is done we will do our check out procedure completely in the exam room, we will then escort you through our exit doors back to your vehicle.
• We will be doing surgical/procedure PHONE check-ins to reduce the amount of time that you will need to spend in the office. If you have any questions on a procedure that is scheduled, please just let us know when we call.
• Boarding: we will set up appointments for drop offs and pick ups for all boarding pets. At this time, we are only able to accept food, medication and a leash and collar for any pet we are boarding. No other belongings will be able to stay with your pet.
• We will continue to try to limit cash/check transactions.
• We will continue to ask that Carecredit payments be paid directly from our website.