WBVS PROTOCOL UPDATES REGARDING COVID-19 (April 1st, 2020)

West Branch Veterinary Services strives to continue to provide medical care for our patients during these difficult times. For everyone’s continued safety, WE CAN NO LONGER HAVE CLIENTS ENTERING THE BUILDING AT THIS TIME. To be able to examine your pet, the process will go as follows:

• As you will recall, our building has a vestibule to walk through before entering the main office lobby. Clients will need to leave their pet in the vestibule, then step back out to their vehicle (please make sure your pet is either on leash or in a carrier).
• A staff member will be waiting in the main lobby to come retrieve your pet. The process will be reversed when it comes time to leave
• We will NOT be taking any cash payments. All payments must be credit card or Care Credit. We will be taking all payments over the phone at the end of appointments.
• Medication pickups can be done at clinic (or through our online store) but please do not enter the building. We will be using the same process that we are using for pets. Please call when you arrive, and we will leave your purchases in the vestibule.

 
🐾 Pets are family, and their medical needs are essential to us. Continuing to care for your pets, while keeping staff and clients safe, is our top priority. Thank you to everyone for cooperating and adapting to our changes.

Stay safe, stay healthy